---
title: How do I reset my password?
description: Help Center
---

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# How do I reset my password?

**Resetting Your Password – AE Trust Online Portal**

If you are unable to access your account because you forgot your password, you can reset it quickly using the steps below.

### **Resetting Your Password**

1. **Go to the Online Portal Login Page**  
   Visit the login page at **aetrust.com**.
2. **Click on "Forgot Password?"**  
   This link is located beneath the login fields.
3. **Enter Your Username or Email Address**  
   Be sure to use the email address associated with your account.
4. **Complete the reCAPTCHA Verification**  
   This step is required to help protect your account.
5. **Check Your Email**  
   If the correct email address is entered, you will receive an email with your username and a password reset link.

### **Setting a New Password**

1. **Click on the Password Reset Link**  
   This link is included in the email you received.
2. **Enter a New Password**  
   Choose a secure password and confirm your selection.
3. **Finalize the Password Reset**  
   You will receive a final confirmation email. Click the link in this email to complete the reset process.
4. **Log In with Your New Password**  
   Once the reset is complete, return to **aetrust.com** and log in using your updated credentials.

### **Troubleshooting Login Issues**

If you experience issues resetting your password, try the following:

- **Ensure You’re Using the Correct Email Address**  
  If you have multiple email addresses, make sure you’re using the one linked to your SDIRA account.
- **Clear Your Browser’s Cache and Cookies**  
  Then try logging in again.
- **Try a Different Network**  
  If you cannot log in from your current network, try switching to another (e.g., a mobile data connection). If this resolves the issue, your IT administrator may need to adjust your network settings.

### **Need Help? Contact Support**

If you're still having trouble resetting your password, our Support Team is happy to assist you:

- [Investor Portal](https://support.aetrust.com/investor-portal?hsLang=en#main-content)

    - [Online Portal](https://support.aetrust.com/investor-portal?hsLang=en#online-portal)
    - [Transfer-ins and Rollovers](https://support.aetrust.com/investor-portal?hsLang=en#transfer-ins-and-rollovers)
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    - [Investment Questions](https://support.aetrust.com/investor-portal?hsLang=en#investment-questions)
    - [Account Closure and Transfer-out](https://support.aetrust.com/investor-portal?hsLang=en#account-closure-and-transfer-out)
    - [Assets](https://support.aetrust.com/investor-portal?hsLang=en#assets)
- [Business Portal](https://support.aetrust.com/business-portal?hsLang=en#main-content)

    - [Getting started](https://support.aetrust.com/business-portal?hsLang=en#getting-started)
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