How long does it take to complete a Bill Pay request?

The processing time for a Bill Pay request depends on several factors, including the completeness of the submitted request and the payment method selected. Below is a breakdown of the expected processing timeline.

Standard Processing Time

• New Bill Pay Requests: 3-5 business days from the date of submission.
• Payments to Existing Vendors: Typically processed within 1-2 business days after submission.

Once the payment is processed, additional time may be required for the funds to be delivered based on the payment method chosen.

Delivery Time Based on Payment Method

• Check Payments: May take 5-10 business days for delivery, depending on the mail carrier and destination.
• Wire Transfers: Usually completed within 1 business day once processed.

Factors That May Cause Delays

While most Bill Pay requests are completed within the standard timeframe, delays can occur due to the following reasons:

• Incomplete or Incorrect Information – If the submitted request is missing details (e.g., incorrect vendor information, missing invoice), it will require revisions before processing.
• Past Due Invoices – AET will not process payments for past-due invoices, which could result in rejection or resubmission.
• Insufficient Funds – If there are not enough funds in the account at the time of processing, the payment may not be completed.
• High Volume Periods – Increased request volumes may extend processing times.
• Bank Processing Delays – Wire transfers and check clearing depend on the receiving financial institution’s processing speed.

How to Check the Status of a Bill Pay Request

1. Log into your online portal.
2. Navigate to the Bill Pay section.
3. Review the status of your submitted payment request.

For urgent payments, consider using a wire transfer instead of a check to reduce the overall processing time. If you have any concerns about your Bill Pay request, please contact our support team for assistance.

Client Responsibility Disclaimer

It is the IRA account holder’s responsibility to check the status of their Bill Pay request to ensure that the payment has been processed.

Once a request is submitted, AET does not monitor or proactively notify clients if their request is placed on hold due to missing information, insufficient funds, or other issues. As the account holder, it is your responsibility to check the status of your request through the online portal and take any necessary action to ensure timely processing. If additional information is required, the request may not be completed until the client resolves the issue.