At American Estate & Trust (AET), we use a standardized set of statuses to track the progress of most Reviews and Requests submitted by clients. These statuses apply to:
- New Account Reviews
- Transfer In Reviews
- All Direction of Investment (DOI) Types, including Transfers Out
- Signing Requests
- Address Change Reviews
- Contact Information Reviews
- Beneficiary Reviews
- Asset Valuation Reviews
Below is a breakdown of the statuses used in our system and what they mean for your request:
Statuses Used in Our System
✅ Draft
The investment is in the initial stage and has not yet been submitted for processing.
✅ In Process
The investment is currently being processed.
✅ Compliance Review
The investment is under review to ensure it complies with IRS guidelines and AET’s internal policies.
✅ Rejected for Compliance
The investment does not meet compliance standards. A notification will be sent with detailed notes outlining the issues that must be addressed.
✅ On Hold for Correction
The investment requires corrective action. The Operations department will enter corrective notes in the investment's notes section, which you can view in the Online Portal. You can make corrections accordingly or contact AET Support for clarification.
✅ On Hold for Funds
The investment cannot proceed until the required funds are available in the account.
✅ On Hold for Account Issues
The investment is on hold due to account-related issues that must be resolved, such as missing documentation or outstanding compliance requirements.
✅ Cancelled
The investment was canceled by either the client or AET. No further action will be taken.
✅ Completed
The investment has been successfully processed and finalized. No further steps are needed.
What Should I Do If My Investment Is "On Hold for Correction" or "On Hold for Account Issues"?
If your request is on hold, check your Online Portal for notes or reach out to AET Support for further instructions.
How Long Does It Take for My Request to Be Processed?
Processing times vary depending on the type of request and the complexity of the review. If your request remains "In Process" or "Compliance Review" for an extended period, contact AET Support for an update.
If you have further questions, please reach out to AET Support.
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