How do I add or make changes my account beneficiaries?

Adding or changing the beneficiaries on your account can be done easily through the Online Portal. Whether you are adding a primary or contingent beneficiary, or editing existing beneficiary information, you can follow the steps below.

Adding a Primary Beneficiary:

1. Log in to your Online Portal: Enter your username and password to access your account.

2. Select the Beneficiaries Tab: From the main dashboard, click on the Beneficiaries tab.

3. Click “Add Primary Beneficiaries”: This option will allow you to add a primary beneficiary to your account.

4. Complete All Required Fields: Enter the required information for your primary beneficiary. Be sure to include the share percentage (the total percentage for all beneficiaries must equal 100%).

5. Add Additional Beneficiaries (Optional): If you have more than one primary beneficiary, click Add Another Beneficiary to enter their details.

6. Review Information: Click Review to verify all the details you entered for your primary beneficiaries.

7. Submit the Request: Click Submit to finalize the changes.

8. Upload Supporting Documentation (If Needed): If applicable, use the Add Document button to upload any necessary documents (such as trust documentation) related to the beneficiary.

Adding a Contingent Beneficiary:

1. Log in to your Online Portal: Access your account with your username and password.

2. Select the Beneficiaries Tab: Navigate to the Beneficiaries tab on the main dashboard.

3. Click “Add Contingent Beneficiaries”: This option will allow you to add a contingent beneficiary to your account.

4. Complete All Required Fields: Enter the required information for your contingent beneficiary. Again, ensure that the total share percentages for all beneficiaries add up to 100%.

5. Add Additional Beneficiaries (Optional): If needed, click Add Another Beneficiary to include more contingent beneficiaries.

6. Review Information: Once you have added all the necessary beneficiaries, click Review to confirm the information.

7. Submit the Request: Click Submit to complete the update.

8. Upload Supporting Documentation (If Needed): If you need to provide additional documentation, click the Add Document button to upload any necessary files, such as trust documentation.

Editing Primary or Contingent Beneficiary Information:

If you need to edit the information for existing primary or contingent beneficiaries, follow these instructions:

Editing Primary Beneficiary Information:

1. Log in to your Online Portal: Use your username and password to access your account.

2. Select the Beneficiaries Tab: Go to the Beneficiaries tab on your dashboard.

3. Click “Edit Primary Beneficiaries”: This option will allow you to edit your primary beneficiary information.

4. Update the Required Fields: Modify the beneficiary details as needed. Ensure the share percentages still add up to 100%.

5. Add Additional Beneficiaries (Optional): If you're adding another primary beneficiary, click Add Another Beneficiary.

6. Review Information: After updating the information, click Review to verify everything.

7. Submit the Request: Click Submit to save the changes.

8. Upload Supporting Documentation (If Needed): Use the Add Document button to upload any necessary supporting documents.

Editing Contingent Beneficiary Information:

1. Log in to your Online Portal: Log in using your username and password.

2. Select the Beneficiaries Tab: Click on the Beneficiaries tab.

3. Click “Edit Contingent Beneficiaries”: This option will allow you to edit your contingent beneficiary information.

4. Update the Required Fields: Make the necessary changes and ensure the total share percentages are correct (adding up to 100%).

5. Add Additional Beneficiaries (Optional): If adding more contingent beneficiaries, click Add Another Beneficiary.

6. Review Information: Click Review to confirm the changes.

7. Submit the Request: After confirming the changes, click Submit to save your edits.

8. Upload Supporting Documentation (If Needed): If any documents are required, click Add Document to upload them.

Important Reminders:

• Ensure the total share percentages for all beneficiaries add up to 100%.
• You can upload supporting documents such as trust documents for primary or contingent beneficiaries.
• You cannot add Contingent beneficiaries if there are no Primary beneficiaries listed.
• Once submitted, changes will be processed, and you will receive confirmation via email or in the portal.

If you have any questions or encounter issues while changing your beneficiaries, please contact Support:

• Phone: 800-454-2649
• Email: support@aetrust.com